Terms of Service

Last updated: 23 July 2026

1. Overview

This website is operated by KALIVA.

Throughout this website, the terms “KALIVA,” “we,” “us” and “our” refer to KALIVA.

KALIVA offers this website, including all information, content, features, tools, products and services available through it, to you on the condition that you accept these Terms of Service.

These Terms of Service apply to all users of the website, including visitors, customers and anyone who submits information, reviews or other content through the website.

By visiting our website, placing an order or otherwise using our services, you agree to be bound by these Terms of Service and our related policies, including our:

Privacy Policy
Shipping Policy
Returns & Refund Policy
Any other policies or notices displayed on our website

Please read these Terms of Service carefully before accessing or using the website.

If you do not agree to these Terms of Service, you must not access the website, place an order or use our services.

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to offer and sell our products and services to you.

2. Eligibility

By using this website or placing an order, you confirm that:

You are at least the age of majority in your state, territory or country of residence; or
You have permission from a parent or legal guardian to use the website and make a purchase; and
You have the legal capacity to enter into a binding agreement.

You must not use our products or services for any unlawful, fraudulent or unauthorised purpose.

You must not use the website in a way that breaches any applicable law or regulation.

3. Customer Accounts

You may be able to create an account when using our website.

You are responsible for ensuring that the information provided through your account is accurate, complete and current.

You are also responsible for:

Keeping your account login details secure
Preventing unauthorised access to your account
Informing us promptly if you believe your account has been accessed without permission
All activity conducted through your account, except where that activity was caused by circumstances outside your reasonable control

We may suspend or restrict access to an account where we reasonably believe that the account has been used fraudulently, unlawfully or in breach of these Terms.

4. Product Information

We aim to ensure that product descriptions, images, ingredients, directions, prices and other information displayed on our website are accurate and current.

However, minor differences may occur between how a product appears on your screen and how it appears in person due to lighting, photography, screen settings, manufacturing updates or packaging changes.

Product images are provided for general representation. We do not guarantee that the colour displayed on your device will precisely match the physical product.

We may update product descriptions, packaging, ingredients or other details where reasonably necessary. Any change will not affect rights you may have under applicable consumer law.

You should review all product information, ingredient lists, warnings and directions before purchasing or using a product.

5. Skincare and Product-Use Information

Information provided on our website is intended for general product and skincare information only.

It is not intended to constitute medical advice, diagnosis or treatment and should not be relied upon as a substitute for advice from a qualified healthcare professional.

Individual experiences and results may vary depending on factors such as skin type, sensitivity, application and frequency of use.

Before using a skincare product, you should:

Read the product label and directions
Review the ingredient list
Follow any warnings provided
Perform a patch test where appropriate
Avoid using the product if you know you are sensitive or allergic to any ingredient

Stop using a product if irritation, discomfort or an unexpected reaction occurs.

Seek advice from a qualified healthcare professional where appropriate, particularly if you have a diagnosed skin condition, known allergies, highly sensitive skin or concerns about whether a product is suitable for you.

Nothing in this section limits any rights you may have under Australian Consumer Law.

6. Orders

When you place an order, you are offering to purchase the selected products subject to these Terms of Service.

Submitting an order does not guarantee that it has been accepted.

After receiving your order, we may send you an order confirmation. This confirms that we have received your order but does not necessarily mean that the order has been dispatched.

We may decline or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be authorised
The order appears fraudulent or unauthorised
Incorrect pricing or product information was displayed
We cannot deliver to the address provided
The order breaches these Terms of Service
We are required to do so by law

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled products using the original payment method.

We may limit or cancel quantities purchased where we reasonably believe an order was placed for unauthorised resale, fraudulent activity or another improper purpose.

7. Order Information

You agree to provide accurate, complete and current information when placing an order.

This includes your:

Full name
Email address
Telephone number
Billing information
Shipping address
Payment details

You are responsible for checking your order details before completing your purchase.

Please contact us promptly at inquiries@kaliva.store if you notice an error in your order information.

We cannot guarantee that an order can be changed or cancelled after it has been submitted, particularly once processing or fulfilment has commenced.

If an incorrect or incomplete delivery address causes a parcel to be delayed, returned, lost or redelivered, you may be responsible for reasonable additional delivery costs, except where the issue was caused by us or where applicable law provides otherwise.

8. Prices and Currency

Unless otherwise stated, prices displayed on our website are shown in Australian dollars.

Prices may change from time to time. A price change will not affect an order that we have already accepted, except where there has been an obvious error and we contact you before proceeding.

Any applicable taxes, shipping charges or other costs will be displayed during checkout before you complete your purchase.

We aim to ensure all pricing information is accurate. If an obvious pricing error occurs, we may contact you to confirm whether you wish to proceed at the correct price.

You will be entitled to cancel the affected order and receive a refund if you do not wish to proceed at the corrected price.

9. Payments

Payment must be made using one of the payment methods offered at checkout.

By submitting payment information, you confirm that:

You are authorised to use the selected payment method
The information provided is accurate
Sufficient funds or credit are available to complete the transaction

Payments may be processed by Shopify Payments or another third-party payment provider.

We do not directly control third-party payment systems and are not responsible for interruptions caused solely by those providers. This does not limit any rights or remedies available to you under applicable law.

Your order may not be processed until payment has been authorised or received.

10. Discounts and Promotions

From time to time, we may offer discount codes, bundles, promotional offers or other incentives.

Unless otherwise stated:

Promotions are available for a limited time
Discount codes cannot be exchanged for cash
Only one discount code may be used per order
Discounts cannot be applied after an order has been completed
Offers are subject to any conditions displayed with the promotion
Promotions may be limited to selected products, customers or locations

We may withdraw or correct a promotion where there has been an error, misuse or fraudulent activity.

Any withdrawal or correction will not affect orders already accepted unless required to correct an obvious error, in which case we will contact the affected customer and provide an appropriate option, including cancellation and a refund.

11. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms of Service.

Delivery timeframes displayed on our website are estimates unless expressly stated otherwise.

Delays may occur due to:

Courier or postal disruptions
Customs processing
Public holidays
Severe weather
Incorrect delivery information
High order volumes
Events outside our reasonable control

Some orders may be fulfilled by third-party fulfilment partners and shipped from locations outside Australia.

Orders containing multiple products may arrive in separate parcels.

Risk in the products passes to you when the products are delivered to the address provided, except to the extent otherwise required by applicable law.

If your order is delayed, missing or appears to have been lost in transit, please contact us at inquiries@kaliva.store.

12. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Returns & Refund Policy, which forms part of these Terms of Service.

Change-of-mind return requests must be submitted within 10 days of delivery and must meet the eligibility requirements set out in our Returns & Refund Policy.

For hygiene and safety reasons, opened or used skincare products generally cannot be returned for change of mind.

This restriction does not apply where a product is faulty, damaged, unsafe, not of acceptable quality, not fit for purpose or otherwise covered by rights available under Australian Consumer Law.

Please contact us before returning an item. Products returned without prior communication may be delayed or may not qualify for a change-of-mind return.

13. Australian Consumer Law

Our products and services come with rights and guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms of Service, our Returns & Refund Policy or any other store policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.

Depending on the circumstances, you may be entitled to a repair, replacement, refund, compensation or another remedy where a product:

Is faulty or defective
Is not of acceptable quality
Is unsafe
Is not fit for its intended or disclosed purpose
Does not match its description, sample or demonstration model
Fails to meet another applicable consumer guarantee

Your rights under Australian Consumer Law exist independently of any voluntary return period, warranty or change-of-mind policy offered by KALIVA.

14. Accuracy of Website Information

We aim to keep the information on our website accurate, complete and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to:

Product descriptions
Ingredients
Prices
Promotions
Offers
Availability
Shipping charges
Delivery estimates

We may correct errors and update information where reasonably necessary.

Where an error materially affects an order you have placed, we will contact you and provide an appropriate option, which may include confirming the corrected information or cancelling the affected order for a refund.

General information on the website is provided for convenience and should not be treated as medical, professional or specialist advice.

15. Availability of Products and Services

Product availability may change without notice.

We may:

Introduce new products
Discontinue products
Limit available quantities
Restrict sales to certain locations
Update product packaging or presentation

We do not guarantee that every product will remain available at all times.

If a product becomes unavailable after you place an order, we will contact you and offer an appropriate solution, such as a refund for the unavailable item.

16. Intellectual Property

Unless otherwise stated, all content on this website is owned by or licensed to KALIVA.

This includes:

Brand names
Logos
Product names
Text
Product descriptions
Graphics
Photographs
Videos
Website designs
Icons
Software
Page layouts
Marketing materials

You may access and use the website for personal, non-commercial shopping purposes.

You must not, without our prior written permission:

Copy or reproduce website content
Republish or redistribute content
Modify or create derivative works from our content
Use our branding or product imagery for commercial purposes
Scrape, extract or harvest website data
Misrepresent an association with KALIVA
Remove copyright, trademark or proprietary notices

Nothing in these Terms transfers ownership of any intellectual property to you.

17. Reviews, Feedback and Other Submissions

You may be able to submit reviews, photographs, comments, feedback, suggestions or other content.

You retain ownership of content that you submit.

By submitting content to us or through the website, you grant KALIVA a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, edit and distribute that content for purposes connected with operating, promoting and improving our business.

This licence continues unless you ask us to remove the content and we are reasonably able and legally permitted to do so.

You confirm that content you submit:

Is accurate and based on your genuine experience
Does not infringe another person’s rights
Is not unlawful, defamatory, abusive or misleading
Does not contain malicious code
Does not contain another person’s private information without permission
Is not submitted in exchange for undisclosed compensation

We may moderate, refuse or remove content where we reasonably believe it breaches these Terms, applicable law or the rights of another person.

We are not responsible for opinions expressed by customers or other third parties.

18. Prohibited Uses

You must not use the website or its content:

For an unlawful or fraudulent purpose
To encourage another person to participate in unlawful activity
To breach any applicable law or regulation
To infringe intellectual property or privacy rights
To harass, abuse, threaten, defame or discriminate against another person
To submit false, deceptive or misleading information
To transmit viruses, malware or other harmful code
To collect or track another person’s information without permission
To send spam, phishing messages or unsolicited communications
To interfere with the security or operation of the website
To attempt to gain unauthorised access to an account, server or system
To scrape, crawl or extract website data without permission
To place fraudulent orders
To impersonate another person or organisation
To use the website for unauthorised commercial resale

We may suspend or terminate access to the website where we reasonably believe a prohibited use has occurred.

19. Third-Party Tools and Services

Our website may provide access to tools, applications, payment services, social-media features or other services operated by third parties.

These third-party services may be subject to separate terms and privacy policies.

We do not control third-party services and cannot guarantee that they will always be available or free from interruption.

Your use of a third-party service is at your discretion and may be governed by the terms issued by that provider.

Nothing in this section excludes liability that cannot lawfully be excluded or limits rights available to you under applicable law.

20. Third-Party Links

Our website may contain links to websites operated by third parties.

These links are provided for convenience and do not necessarily mean that we endorse the third-party website, its products or its services.

We are not responsible for the content, accuracy, security or privacy practices of third-party websites that we do not control.

You should review the relevant terms and privacy policies before using a third-party website or providing personal information to it.

21. Privacy

Our collection, use, storage and disclosure of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that personal information may be processed by Shopify, payment processors, fulfilment providers, delivery companies and other service providers where reasonably necessary to operate the store, process orders and provide our services.

Please review our Privacy Policy for further information.

22. Website Availability

We aim to keep the website available and functioning correctly.

However, we do not guarantee that access will always be uninterrupted, timely, secure or free from technical errors.

We may temporarily suspend access to all or part of the website for:

Maintenance
Security updates
Technical problems
Platform updates
Events outside our reasonable control

Where reasonably possible, we will aim to minimise disruption.

23. Disclaimer of Warranties

To the maximum extent permitted by law, the website and its general informational content are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted
Every technical error will be corrected immediately
The website will be compatible with every device or browser
General skincare information will be suitable for every individual
Every customer will experience the same product results

Nothing in these Terms excludes any guarantee, warranty, representation, condition or right that cannot lawfully be excluded, including rights under Australian Consumer Law.

24. Limitation of Liability

To the maximum extent permitted by law, KALIVA will not be liable for indirect, incidental or consequential loss arising solely from your use of the website where that loss was not reasonably foreseeable.

However, nothing in these Terms excludes, restricts or modifies liability for:

Fraud or fraudulent misrepresentation
Wilful misconduct
Personal injury caused by negligence where liability cannot lawfully be excluded
Breach of an applicable consumer guarantee
Any right or remedy that cannot lawfully be excluded under Australian Consumer Law

Where our liability can lawfully be limited, it will be limited only to the extent permitted by applicable law.

25. Indemnity

To the extent permitted by law, you agree to compensate KALIVA for reasonable loss, damage or costs directly arising from:

Your unlawful use of the website
Your deliberate or fraudulent breach of these Terms
Content you submit that infringes another person’s rights

This obligation does not apply to the extent that the loss was caused or contributed to by KALIVA, its employees, contractors or service providers.

26. Suspension and Termination

You may stop using the website at any time.

We may suspend or terminate your access where we reasonably believe that:

You have materially breached these Terms
You have used the website unlawfully or fraudulently
Your activity poses a security risk
Suspension is required by law

Termination will not affect rights or obligations that arose before termination.

Provisions that are intended by their nature to continue after termination will remain effective, including provisions relating to intellectual property, liability and dispute resolution.

27. Events Outside Our Control

We will not be responsible for delay or failure to perform an obligation where the delay or failure is caused by an event outside our reasonable control.

Such events may include:

Natural disasters
Severe weather
Fire or flood
War or civil unrest
Government action
Border restrictions
Customs delays
Labour disputes
Transport interruptions
Courier disruption
Telecommunications or platform outages

This section does not limit any rights you may have under applicable law.

Where such an event affects an order, we will take reasonable steps to communicate with you and minimise the impact.

28. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be read down to the minimum extent necessary.

If it cannot be read down, it will be removed from the Terms.

The remaining provisions will continue in effect.

29. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

A waiver will only be effective where it is clearly provided in writing.

30. Entire Agreement

These Terms of Service, together with the policies and notices referred to in them, form the agreement between you and KALIVA regarding your use of the website and purchase of products.

They replace any earlier understandings or communications relating to the same subject matter.

Nothing in this section excludes representations or rights that cannot lawfully be excluded.

31. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer our rights or obligations as part of a legitimate sale, transfer or restructuring of our business, provided that doing so does not reduce your rights under these Terms or applicable law.

32. Governing Law

These Terms are governed by the laws of South Australia and the applicable laws of the Commonwealth of Australia.

You and KALIVA submit to the courts and tribunals that have jurisdiction under those laws.

Nothing in this section prevents you from exercising rights available to you under applicable consumer law or bringing a claim in another court or tribunal where the law permits you to do so.

33. Resolving Concerns

If you have a concern relating to an order, product or these Terms, please contact us first so we have an opportunity to assist you.

You can contact us at:

Email: inquiries@kaliva.store

We will aim to review and respond to your concern within a reasonable timeframe.

This section does not prevent you from contacting a consumer protection agency, regulator, payment provider, court or tribunal where you are entitled to do so.

34. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to:

Our products or services
Our business operations
The Shopify platform
Applicable laws or regulations
Security or technical requirements

The updated Terms will be published on this page with a revised “Last updated” date.

Changes will apply from the date they are published and will not retrospectively alter an order already accepted unless required by law or agreed with you.

You should review these Terms periodically.

35. Contact Us

If you have questions about these Terms of Service, please contact us.

KALIVA Customer Care